This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 72300X Exam Torrent - Avaya Aura® Communication Applications Support Exam. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. Avaya Aura Platform. Administrating Avaya Contact Center Select Basics R7. This sample application is intended to demonstrate how to invoke web services on Avaya Aura® Contact Center Server (AACC) in order to change call center agent profiles. C . As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). Release 7. 0 Abstract These Application Notes describe the configuration steps required for Avaya Aura® Contact Center R6. This is an "out-of-the-box" offering that integrates Salesforce with Avaya Aura Contact Center. Avaya Aura Contact Center Elite - Download as a PDF or view. Here, we’re going to. 1. Avaya is also a MITRE-recognized CVE Numbering Authority (CNA). The SDK gotten from Avaya is in C++ and after compiling the program it. $90K to $95K Annually. Created on: Byron Jackson. 0. 75940X . August 2020. This Offer Overview is for Avaya, Authorized Distributors and Business Partners. ) 7. 4. Skilled in Session Initiation Protocol(SIP),Avaya Aura platform, Avaya IP Office ,IP Telephony, Avaya Contact Center Select (ACCS) and AACC. 132-S-911-3 Specialist IP Telephony Implement & Support Elective Exam. Avaya Aura Contact Center Release 6. 0. On the License Agreement screen, select the I accept the terms in the license agreement option and click Next. 11 for Windows and Android. 5. Select PBX CS1000. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions. Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 8. 0. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. 1 includes the following new and enhanced features: Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. x. 0. Avaya Aura Core Components Implement Certified Exam. 1. 5 over the proprietary Application Module Link (AML) protocol. Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media. Avaya Contact Center Select Solution Description Release 7. 1. Lab 6: Contact Center Multimedia Email. Supporting IP Office™ Platform Release 11 . Avaya Converged Platform Integration Exam . Avaya launched R10. Another big issue is many desktops are. All through a beautifully simple and seamless integration between CRM. • Avaya Aura® Call Center Elite 8. Dell PowerEdge 1950 Avaya Media Server R7. October 2019 Installing Avaya Aura® Call Center Elite Multichannel 22 Comments on this document? [email protected] Call Center Elite Multichannel Desktop installation. Click OK to close HA configuration. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. 1. Avaya Aura Call Center Elite Support Exam . Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. Start – Run ‘Taskschd. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Contact Center Select uses Avaya Aura® Media Server media processing capabilities to support conferencing, announcements and dialogs. This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system. Avaya Aura Communication. Products & Solutions. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. Avaya Aura® Contact Center Release 7. Avaya Aura® Call Center Elite Multichannel ASPS - 5308 ASTA - 9060 Avaya Modular Messaging for Microsoft Exchange ASPS – 5201 ASTA –9200*. 5 Hour WBT. Bear in mind to select the application that best addresses your top needs, not the software with the higher number of features. This means that there is no special integration work or customization that needs to be done, for it to work at your site. 1 was made generally available in July 2019; Service Pack 1 (Release 7. ASPS - 5000 Avaya Contact Center Select ASPS - 5300 Avaya Control Manager for Enterprise ASPS – 5303 Avaya Call Management System . For IP Office Contact Center customers, Avaya now offers migration to Avaya Contact Center Select and Avaya. And it brings together teams, resources, and insights to maximize contact center performance and experiences. AVAYA IP OFFICE WITH ACCS INTEGRATION: IP Office businesses with the Avaya Contact Center Select add-on can now have enterprise level reporting without the Enterprise cost. 1. Run the Avaya Aura Call Center Elite Multichannel Desktop. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. on the Avaya Aura Contact Center under Contact Center, Manager Server, select the 'Server Configuration' screen. 0 Abstract These Application Notes describe a sample configuration of a contact center environment utilizing Avaya Contact Center Control Manager™ 6. Sydney – March 22, 2023 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has today launched the Avaya Experience Platform (AXP) in Australia and New Zealand (A/NZ) to deliver flexible and productive hybrid work for employees and create seamless experiences for customers. It is derived from the Avaya Aura® Contact Center (AACC) solution, and offers full multichannel capabilities, voice, email, web chat, SMS and fax helping improve customer experience to increase revenue, and agent efficiency to reduce cost. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Start – Run ‘Taskschd. 5. 01, 8. Avaya Contact Centre Select allows contact centre agents to communicate with customers via Text, IM, Email, Voice or So-cial Media through a single, easy to use interface. The modules are E-mail Manager with Click-to-Call. See readme with the application zip file for further information. Avaya Aura System Manager Motty Ben Atia 16 slides. IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. Contact Center Solution Supports Business Growth and Enhances Efficiency. On the Launchpad, click Configuration. x you must use the version of the Patch Scanner published in the 7. 9. 1 Avaya Aura® Presence Services 6. Providing enterprise capabilities at midmarket prices, Avaya Workforce Optimization Select gathers, measures and analyzes customer interaction data to improve contact center performance. Last Name. Updated : Nov 14,2023. 1: February 16, 2018. 05, 2023. Application Notes for Configuring Avaya Aura ® Contact Center R6. following Avaya contact center platforms: • Avaya Oceana Solution • Avaya Call Center Elite • Avaya Aura Contact Center on Avaya Communication Manager • Avaya Contact Center Select on IP Office Remote Agent option selection is based on a variety of customer characteristics covered in this document. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 1 Issue 03. Avaya Customer Interaction Express (CIE) is a comprehensive multi-channel communications suite designed for midsize businesses. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. These Application Notes will document the procedures necessary to configure an Avaya Aura® Contact Center 6. Avaya Workforce Optimization Select Implementation and Support Exam. Authentication and Transport Layer Security (19 minutes) Contact Center Manager Server (CCMS) Interfaces. Avaya Experience Platform is a hassle-free, always-on contact center that delivers a comprehensive, integrated, and open Contact Center as a Service (CCaaS) architecture with scalability, security, and in-depth analytics across the customer journey for a simple and flexible cloud experience. Avaya Call Management System (CMS) – R. For Customers - Multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. 1 was made generally available in July 2019. Excellent 78950X Dumps Questions Avaya 78950X Exam Dumps V8. Produced by Jerri Bandt. cookkatrina91. NEC. You tell him that the offer is tailored to provide rapid deployment targets. It is recommended that this feature be disabled for the duration of Contact Center software installs. Why Do I Need an SBC PacketBase, Inc. Reporting is pivotal to a contact center’s success. $3,895 USD GSA $3,335. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. 2. 0. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. To. 3 MC High Availability pair. Avaya CMS and AACC real-time and historical data visualization. 2) Avaya Workforce Optimization Select for Midmarket Avaya Workforce Optimization Select for Enterprise 7850W 7860W 2 Hours WBT Updated to 5. Avaya/Nortel Contact Center a plus. 74970X Questions And Answers Price: $58. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Contact Center Select 7. System administrators and contact center supervisors. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. Products. Mitel MiCloud Connect. 0. A . The solution provides the infrastructure to securely handle these calls, requiring few changes to the contact center or agent experience. Issue 06. Click Tasks > System Control. EWC supports the creation of secure, scalable and highly available. SAN FRANCISCO -- November 7, 2017 – Avaya, a global leader in Customer Engagement solutions, today announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. After installation is complete you may re-enable Automatic Maintenance. 0. x you must use the version of the Patch Scanner published in the 7. I bring to the table a genuine passion for learning and implementing cutting-edge AI technologies, particularly Generative AI, and a wealth of experience in the Contact Center and Communications Arena across diverse roles, applications, and systems. 1 vs. 5. Empower remote agents with the right knowledge and insights to drive better customer experiences. To login, an agent enters an ID either through a soft phone application or physically. This application is designed to be used to modify this agent profile. Demonstrates how to retrieve context information from a back-end Avaya Experience Portal automated experience management system and pass it to Avaya Contact Center Select. This document provides information and procedures for agents who use the. J189 IP Phones used with Avaya Aura®, Avaya IP Office™, and select OpenSIP platforms. This includes preparing users to effectively handle scripts, manage agents, and administer multimedia contacts. Likewise, you can compare their general user satisfaction rating: 98% (The Real PBX) against N/A% (Avaya Aura Call Center Elite). This is NOT the latest Contact Center release; the latest release is recommended for new development. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. If you are moving from an Avaya Aura Contact Center 6. By year end 2024, 55% of contact center providers will enable the development of an enhanced customer profile that will enable a more. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. Avaya Aura Call Center Elite Multichannel: Avaya Aura Contact Center. Avaya Aura Contact Center Manager Server Open Interfaces Latest Release: 7. Avaya Aura Contact Center Concepts (11 minutes) 2. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. Avaya Contact Center Select Release 7. Avaya LLC, often shortened to Avaya ( / əˈvaɪ. 1 Technical Delta For Avaya Aura® Contact Center and Avaya Contact Center Select R 7. The questions for 78950X were last updated On Nov. See readme with the application zip file for further. Avaya’s engagement solutions helped Talabat simplify its existing operations. IMPORTANT The following end of support dates have been announced: Release 7. x you must use the version of the Patch Scanner published in the 7. 1. It uses Intersystems Caché database. 8 Center Multimedia (CCMM) Center Multimedia Server, Fax, Voic SMS Gateway Document Imaging Server 110 POP3 895 POP3 over SSL 25 SMTP 143 IMAP 585 IMAP over SSL 993 IMAP over TLS manager CCMM LM UDP: LM Server CCMM OAM RPC Multimedia Administration CCMS Outbound Campaign Manager Tool CCMM MMCC Java RMI Web. 1 C Case Info Account Info; Results of the Security in Activex Workshop;Avaya Aura Communications Manager Suite, UC/xCaaS, Oceana and Breeze. 6 Upgrade and Migration Guide. PKR Pakistani rupee. 1. 6 SP2. 0: Status:. 2. 1. 1 Supporting Avaya Aura® Contact Center 70220V 24 Hours ViLT Updated 7. The document has moved here. 1 was made generally available in May 2017; Feature Pack 1. This sample application uses Web services on the Contact Center Manager Administration (CCMA) server. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. Click Control Service Support additionally JavaScript SDK APIs The Contact Control Assistance Java SDK incorporates a Java API, reference client, javadoc and developer guide; the JavaScript SDK incorporates the JavaScript API, API view related and contact buyer. 6 Upgrade and Migration Guide. x you must use the version of the Patch Scanner published in the 7. Avaya Aura Communications Products, Inc. 00 am - 08. x Release Notes document. With Avaya Contact Center Select (ACCS), Spectrum solutions can now target agents and managers with the Key Performance Indicators to help improve overall. 1,448 likes · 21 talking about this · 2,891 were here. Avaya WebRTC Connect enables Avaya Contact Center customers to embed voice and video communications in their mobile applications. onwards. Avaya Contact Center Select Release 7. Widgets offer several options for integrating external systems such as CRM systems into Avaya Workspaces. Procedure 1. Avaya Workspaces for Call Center Elite is a browser-based application that enables seamless collaboration with customers, partners, and other users within and outside the organization, securely and reliably providing relevant information to agents. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Additional information about the EoS can be found here . Chapter 5, “ACD-Specific Interpretation of Unified ICM Data” Discusses the issues you might face when you attempt to compare the Unified ICM database reporting elements and Aura Contact CenterOrganizations using Avaya Aura Contact Center (AACC) and Avaya Contact Center Select (ACCS) can now extend platform capabilities without the need to upgrade. Products & SolutionsPreparing the Database Integration Wizard. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. 0. 1. Mitel. 4 software and documentation. Mitel MiVoice Connect. The exam cram pdf file is used to reading directly and printing out for 78950X practice. October 21, 2015. Avaya Contact Center Select integrates to Avaya Aura®With Call Center Elite Multichannel you can: • Improve customer satisfaction by offering them their preferred method of interaction (e. com Adapter) – Issue 1. 33820X Exam Official Topics: Topic 1: Describe Failover and Redundancy/ Describe the virtualization architecture. 1) was issued in August 2022. 0. 6. Implementing and Supporting Avaya Aura® Experience Portal and Proactive Outreach Manager 7005V 40 Hrs ViLT Updated (POM 3. Avaya Aura Contact Center 7. 6 Upgrade and Migration Guide. This topic describes the CCMM Open Interfaces and their capabilities . 3. ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager. The Avaya Aura Contact Center uses CallPilot as the voice services provider to interact with callers. 6, respectively) and user satisfaction rating (N/A% vs. 1 On Azure. Link disclaimer Avaya is not responsible for the contents or reliability of any linked “Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Center running in Microsoft Azure and Microsoft 365. Updated Date Nov 20,2023. Topic 4: Backup and restore the Call Center Elite. An agent may not be assigned a skillset for which he/she does not. h> #include <nirtdapi. Avaya Wallboard by Comstice. 1. Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. Avaya Aura Call Centre Elite are supporting our 600 seats contact centre & telesales operation. Avaya Aura® Contact Centre CCMS / CCT / CCMA R6. Important Note: The Avaya Contact Center Select SDKs must not be installed on Contact Center Select. See full list on devconnectprogram. 0. Product Features. 2. 3. Post that this is an in place direct upgrade to 6. Avaya Aura How Middle 7. Learn more and download the sample application. The Avaya Aura Contact Center Manager Administrator (CCMA) Open Interface incorporates SOAP- and REST-based Web service interfaces that can be used by third-party applications to access certain Contact Center management capabilities provided by CCMA. Learn more and download the sample application. AvayaThis tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. For full details, see: Product Support Notice PSN004060. CCMA itself incorporates a graphical management interface for performing. Chapter 5 - Use Case – Monitor Real Time Statistical Data with RTD API #include <nirtdtyp. x Release Notes document. The CC-Aura Platform remote lab configuration comprises: Avaya Aura Contact Center Release 7. 0 Update December 08, 2016: course availability and exam releases. Question #1. AACC CCMM login: mmAdministrator pass: mmAdm. And. Agent Web Services. In the left pane, click the Private Tabular Displays folder. x you must use the version of the Patch Scanner published in the 7. 3 for centralized administration of AvayaOverview. h> #include <nirtdapi. Once logged on, a list of agents is presented, and the user can then select a specific agent and change the profile for that specific agent using the application. Hosted. The algorithms help agents use. Select Intersystems ODBC. 1. 1 or higher), Avaya Contact Center Select (version 7. Add to cart. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program. Additional reporting is available optionally with Avaya Call Management System Recently, Avaya enhanced its contact center portfolio for the mid-market with a new Workforce Optimization Select solution that works with Avaya IP Office Contact Center, Avaya Contact Center Select and Avaya Aura Contact Center. msi installer. 1 Technical Delta For Call Management System 21280W 1. 4 (Service Pack 12) was made generally available in March 2014, including updated CCT . Enghouse Interactive. Learn more and download the sample application. Title: Avaya Learning CenterAvaya Aura® Communication Manager builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. Sensitive card data is concealed from customer service agents while keeping the line open for agents and customers to interact. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet, due to it long existence and huge market share. 2. 03. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. 1. 2 software are supported on: • Avaya Aura® Platform 8. 1. • ®Increase investment value by building upon existing Avaya Aura Communication Manager, Call Center Elite, and Call Management System platforms. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. Here you can match Avaya Aura Call Center Elite vs. 1 is the final IP Office Contact Center software release. g. 0: March 19, 2017. Avaya Aura Contact Center Multimedia (CCMM) provides two sets of Web services, known as Open Interfaces: the CCMM Agent SOA Web services and the. 0. Configuring Avaya Aura® Communication Manager and Avaya Call Management System Release 16. Interfaces Overview. The Web services allow third-party applications to access e-mail contacts received into monitored mailboxes and route them to third-party desktops, from where they can be accessed by agents. productivity and compliance, but that their current system doesn't provide away to. Customer is attempting to restore from Active AACC to. A modern call centre needs to allow for multiple channels of communication. 466 + QFE Patches 1 – 11 (GA patches). Corporate email. As a fully-integrated suite for omnichannel communication, the IP Office Contact Center can support everything from email and web chat, to voice. 4 lineup to Avaya Contact Center Select 7. 0 and later is available in Germany only. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. Powered by Zoomin Software. Workflow Designer includes the following Web services: Agent Administration Service: enables client applications to add, delete, and modify agents. . Link disclaimer Avaya is not responsible for the contents or reliability of any linkedUsing Avaya Aura ® Contact Center Reports and Displays. Corresponding Certifications: ACSS - 7895 , Avaya Other Certification. Avaya Aura Contact Center 7. x you must use the version of the Patch Scanner published in the 7. 01 • Open SIP Platforms o Broadsoft Broadworks R22. These SIP message headers can be used to transfer small amounts of call-related information between SIP-enabled components. Avaya Contact Center SelectAddressing sophisticated requirements Planned June 2014 • Target Customer: Up to 2000 employees and 30 to 250 agents • Derivative of Avaya Aura Contact Center (AACC) • Purpose built for the IP Office Platform • Integration to business process and 3rd party applications • Voice, email, web chat, SMS, and fax. 6. 0 Voluntary Product Accessibility Template (VPAT) Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya Contact Center Select. Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam. For example, instead of Talabat agents answering the phone each time a customer called to check on the status of their order, an automated message could alert the caller. 1. If you want to validate your skills with Avaya Aura Contact Center Design certification, you need to select our accurate study material to. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. Avaya Aura Communication Manager delivers more than 700 services for unified communications, including support for mobility, contact center, messaging, auto attendant,Avaya Aura® Call Center Elite Multichannel is a Microsoft Windows-based software suite. Avaya’s Ethics, Integrity and Security (EIS) team is led by our Chief Compliance Officer and is strategically placed with our worldwide law team to ensure independent governance, Board of Directors oversight, and transparency to our stakeholders. Contact Center Multimedia (CCMM): CCMM is a Microsoft Windows 2000 client/server multimedia contact center application that blends underlying e-mail, Web and telephony communications capabilities provided by CCMS. 08 April 2022. Position. 0 o Asterisk R16 1 J169/J179/J189 IP Phone are supported with CC Elite. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). msi installer. 1. 3. 0 Feature Pack 1 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. 1 Avaya Aura® Session Manager 7. Limited potential for innovation. 1 software is available as an Open Virtual Appliance (OVA) file. 2 Reviews. Avaya Aura Contact Center (AACC) or ACCS database schema guide helps to understand the database tables for Avaya Aura contact centers,. From the CCMS DIW (not shown), select Next to the Configure HDX and TAPI Server Connections screen (Figure 4a). Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. 0. Aura Waterfront Restaurant + Patio, Victoria, British Columbia. The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. Try Free. Avaya Contact Center Select Release 7. Close all open applications. Topic 3: Describe the installation process and prerequisites for Avaya Aura? Call Center Elite Multichannel. C. Overview. Avaya Contact Center Select Implementation and Maintenance Exam. 16. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. 3 555-233-516 Issue 1. If you are moving from an Avaya Aura Contact Center 6. Using Agent Desktop for Avaya Contact Center Select Release 7. Feature Pack 2 (Service Pack 14) was issued in. 12. 1. 1. Agent for Desktop (Avaya) Application Enablement Services (Avaya Aura) Aura Conferencing (Avaya)** Aura Platform (Avaya) Avaya Analytics (w/ CSP) Avaya Analytics (w/ Oracle)** Avaya Cloud Office (ACO) Avaya Experience Platform (AXP) Breeze Platform (Avaya) Client SDK (Avaya) Co-Browsing Snap-in Communication Manager (Avaya Aura. 8 score, while Avaya Aura Call Center Elite has a score of 7. 71201X . See readme with the application zip file for further information.